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🔧 24/7 AI Answering Service — Australia-wide, built in Perth

On the tools?
We've got the phone.
The AI receptionist and 24/7 answering service for Aussie tradies.

Stop losing jobs to voicemail. OnTools answers the calls you can't get to, 24/7, captures the job details, and emails them to you straight after the call. One extra job a month can cover the cost. No lock-in. No setup fee.

It answers 24/7. Tell the demo line your business name and trade first, and it will answer as your receptionist.

Not ready to sign up? Get a free call back from Dale. No card needed.

Built for Aussie tradies:
🔧 Plumbers ⚡ Electricians 🔥 Gas Fitters ❄️ HVAC 🏗️ Builders 🛠️ Handymen 🪟 Glaziers 🔑 Locksmiths 🏠 Roofers

You're losing jobs while you're on them

While you're under a house or up a ladder, your phone is ringing. And your next customer is already Googling the next tradie on the list.

Every missed call is a job at risk

Under a house, up a ladder, driving between jobs — you can't pick up every call, and callers don't wait. While you're on the tools, they're ringing your competitors.

$12K+ a year if you miss just two $500 jobs a month

Simple maths: two missed $500 jobs a month is $12,000 a year walking to the next tradie — and far more if your jobs are bigger.

Voicemail loses jobs

Plenty of callers hang up and ring the next tradie on Google instead of leaving a message. You never even know they rang.

An AI virtual receptionist that answers when you can't

Three steps. No apps to install. No setup fee. From the moment a customer calls, OnTools handles it — so you don't have to.

1

Customer Calls Your Number

When a customer calls your number and you can't answer, the call diverts to your AI receptionist. It opens with a short line letting the caller know they're speaking with your business's AI assistant and that the call is recorded — then it's a friendly conversation in a natural Australian voice. No hold music, no voicemail.

2

AI Captures the Details

Our AI collects the caller's name, phone number, address, what the job is and how urgent it is. It can answer basic questions about your services, service area and hours, and flags urgent jobs automatically.

3

You Get an Email Summary

Straight after the call, you get a clear email summary with everything you need — caller details, the job, how urgent it is, and a short summary of the conversation. Call them back when you're ready.

Your best employee — and it never knocks off.

A call answering service for tradies that picks up when you can't — minus the salary, the sick days, and the 5pm exit. OnTools works when you do, and when you don't.

Answers calls 24/7
After hours, weekends, public holidays — it's your after-hours answering service, so missed calls reach your AI instead of voicemail.
Captures every job lead
Takes the caller's name, number, address, job details and urgency — ready for you to call back and book in.
Answers common questions
Your services, service area and hours — OnTools knows the basics of your business and passes anything else on to you.
Instant email summaries
Get an email straight after the call — caller details, the job, urgency and a short call summary. Everything you need in your inbox.
Flags urgent jobs
Burst pipe, no power, gas leak — urgent calls are flagged as urgent in your summary, so you know who to ring first.
Urgent SMS alerts & live transfer
Burst pipe? Sparking wires? Get an instant SMS for urgent jobs — or OnTools can put the caller straight through to a second number you choose, like an offsider's mobile.
Keep your existing number
You keep your existing business number. We set up a dedicated Australian number that your phone diverts missed calls to — callers never see it.
AI & call-recording notice built in
Every call opens with a short line telling callers they're speaking with your business's AI assistant and that the call is recorded — keeping you on the right side of Australian call-recording laws.
Works with call diversion
Works with call diversion on most Australian mobiles and landlines. No apps to download, no hardware to buy.

What makes OnTools different

Plenty of AI receptionists can answer a phone. Here's what you get with OnTools that you won't always find elsewhere.

One flat price, every feature

A$199 a month inc. GST covers up to 1,000 AI-answered minutes, urgent SMS alerts and live transfer. Some AI receptionists cap starter plans at a few dozen calls or charge by the minute.

Made for tradies

It asks for what you need to call back and quote: the address, what's wrong and how urgent it is. Burst pipe, sparks or no cooling? You get an instant SMS or a live transfer.

Keep your number, no app

The calls you miss divert from your existing mobile or landline. There's nothing to install, and customers keep ringing the number they already know.

Honest with your callers

Every call opens by saying it's an AI assistant and that the call is recorded. It never pretends to be a person, so your customers know exactly who they're talking to.

A real person in Perth

OnTools is run by Dale in Perth, and you can ring him on 0435 357 753. In Perth metro he'll set it up with you in person, free, on weekdays.

Nothing to lose

A 7-day free trial, no setup fee, no lock-in and a 30-day money-back guarantee. Some providers charge setup fees of up to $1,000. Ring the demo line on 08 6010 4680 and hear it before you pay.

Comparisons are based on published pricing from Australian AI receptionist providers, October 2026.

Simple, flat pricing for Aussie tradies.

One extra job a month can cover the cost of OnTools. One plan, every feature, one flat monthly price — no per-call fees, and no setup fees, ever.

Live in 48 hours. Here's exactly what happens.

The moment you sign up, our automation kicks in. No meetings needed — your AI receptionist is provisioned and live faster than hiring a human ever could be.

1
~30 seconds
Sign up & pay via Stripe

One plan with every feature — pay securely through Stripe. Bank-grade encryption — we never see your card details.

2
~5 minutes
Fill in your business details

You'll land on a short onboarding form — your business name, trade type, service area, and how you'd like urgent calls handled. That's it.

3
Automatic
We build your AI receptionist

Our system configures your AI voice, loads your business details, and sets up a dedicated Australian number for your AI receptionist. You'll receive a go-live email within 48 hours.

4
~1 minute
Turn on call diversion — done

Follow the simple instructions in your go-live email to divert unanswered calls to your AI number. Works with call diversion on most Australian mobiles and landlines. Your number stays the same — your customers call the same number they always have.

Live Demo

Talk to Our AI Receptionist for Aussie Tradies

Hear it live — call 08 6010 4680. Tell the demo line your business name and trade first, and it will answer as your receptionist. Call as a customer and try something like "I've got a burst pipe" or "my hot water system's not working".

08 6010 4680
Perth, WA · Available 24/7
  • It's a real AI — the same OnTools receptionist your customers would hear, set up for a sample business
  • Natural Australian voice, not a chatbot or phone tree
  • Takes under 2 minutes — try it while you read this page
Example call (illustrative)
Example call
1:42
Noah (AI)
G'day, thanks for calling Mike's Plumbing. You're speaking with Noah, the business's AI assistant, and this call is recorded. How can I help?
Customer
G'day, I've got a burst pipe in my kitchen — water's going everywhere
Noah (AI)
Oh no, sorry to hear that — sounds like an urgent one. Let me grab your details so Mike can get back to you. Can I get your name?
Customer
Yeah, it's Sarah. Sarah Mitchell.
Noah (AI)
Thanks Sarah. And what's the address?
Customer
42 Banksia Drive, Joondalup
Noah (AI)
Got it. I've marked this as urgent and passed it straight to Mike — he'll give you a bell as soon as he can.

Common questions

No. OnTools uses natural Australian voices and chats like a friendly receptionist — no robotic phone tree, no "press 1". Don't take our word for it: call our demo line on 08 6010 4680 and judge for yourself. Tell it your business name and trade first, and it will answer as your receptionist.
Yes. Call diversion only sends the calls you don't answer, or can't because you're busy or out of range, to your AI receptionist. When you pick up, it's a normal call. You can switch diversion off any time by dialling ##002#.
Yes, and that's a good thing. Every call opens with a short line telling callers they're speaking with your business's AI assistant and that the call is recorded — keeping you on the right side of Australian call-recording laws. Then it gets straight on with taking the job details.
Both. OnTools is an AI answering service and a virtual receptionist in one — a call answering service for tradies that doubles as your after-hours answering service. It picks up when you can't, 24/7, takes the job details like a good receptionist would, and emails them to you. Human answering services usually bill per call or per minute; OnTools is one flat monthly price, and every call gets the same trained AI.
You tell us what counts as urgent — burst pipes, no power, gas leaks, whatever matters for your business — and the AI flags those calls as urgent in your summary. You can also get an instant SMS alert, or OnTools can put the caller straight through to a second number you choose (like an offsider's mobile).
No. You keep your existing business number — the one on your van, your Google listing, everywhere. We set up a dedicated Australian number that your phone diverts missed calls to — callers never see it. Your customers keep calling the same number they always have.
You turn on call diversion on your phone so calls you don't answer go to your AI receptionist. It only takes a minute or two — we email you step-by-step instructions. When you can't pick up, the AI answers instead of voicemail.
Works with call diversion on Telstra, Optus and most other Australian mobile plans and landlines. On Vodafone? Tell us before you sign up and we'll set you up with a compatible number. (Vodafone prepaid doesn't support call forwarding.) There are no apps to download or hardware to buy — you just keep using your existing phone and number. Step-by-step codes: how to divert missed calls on Telstra, Optus and Vodafone.
The caller's name, phone number, address, what the job is and how urgent it is. It's all emailed to you straight after the call, so you have everything you need to call back or dispatch.
You get an email summary after every call, so you can see what the caller needed before you ring them back. The AI is set up not to guess — if it can't answer something, it takes the caller's details and lets them know you'll call back. If anything isn't right, tell us and we'll adjust your setup.
No. It takes the caller's details, flags anything urgent and emails you the job, and tells callers you'll ring back to confirm a time. That way it never promises a time you can't make. If you need an AI that books straight into your calendar, OnTools isn't the right fit yet.
Call summaries arrive by email, which you can forward into most job management tools. Using ServiceM8? We're beta-testing sending jobs straight into ServiceM8 — ask us about it before you sign up. Integrations with Tradify and others are on our roadmap.
No per-call fees — just one flat monthly price. Generous fair use: up to 1,000 AI-answered minutes a month, with calls up to 15 minutes each. If you regularly go over, we'll talk to you before anything changes.
No lock-in contract. Cancel anytime by emailing hello@ontools.ai — you won't be charged again, and your service keeps running until the end of the month you've already paid for. Every plan starts with a 7-day free trial: cancel before it ends and you won't be charged at all. You're also covered by our 30-day money-back guarantee — cancel within 30 days of signing up and we'll refund everything you've paid.
Your details, call recordings and transcripts are handled by established providers — Retell AI (voice agent), Twilio (phone numbers) and Google Workspace (email) — and sent between our systems over encrypted connections. Recordings and transcripts are used only to run your service and send your summaries. We never sell caller data, and you can ask us to delete recordings at any time. See our Privacy Policy.

Your next job is waiting.

Live in 48 hours. No lock-in — cancel anytime. One extra job a month can cover the cost of OnTools.

Questions first? Call Dale on 0435 357 753 (Mon–Fri 8am–5pm AWST), or ask for a call back below. In Perth metro, Dale can also come out and set it up with you: free, weekdays, by appointment.

OnTools is new and run by Dale Ingvarson in Perth (ABN 20 765 627 014). You'll deal with Dale directly. More about us.

Not ready to sign up? Get a call back

Leave your number and Dale will ring you within 1 business day (Mon–Fri 8am–5pm AWST). Ten minutes, no obligation, no card needed. Ask anything, or get him to set it up with you.

We only use your details to call you back about OnTools. See our Privacy Policy.

Hear it liveAnswers as your business 📞 08 6010 4680