The answering service built for Perth air-con and HVAC techs
When you're up in a roof space or halfway through a split-system install, the calls you can't answer go to an AI receptionist. It takes the job details and emails them to you, 24/7 — including through the summer heatwave rush. No setup fee. No lock-in.
Tell the demo line your business name and trade first, and it will answer as your receptionist.
Not ready to sign up? Get a free call back from Dale. No card needed.
Heatwave week is when you can least get to the phone
Every Perth summer brings heatwaves, and heatwaves bring a rush of calls about units that won't cool. They tend to land when you're already flat out on installs and breakdowns. If a call rings out, plenty of people won't leave a message — they ring the next tech. An air-con answering service from OnTools AI picks up instead, so the details land with you.
Heatwave calls spike when it's 40°C
When a split system gives up in a heatwave, people want someone out today. Those calls tend to come in a rush — while you're already up a ladder, in a roof space or finishing an install.
Voicemail loses the job to the next tech
Someone sweltering through a 40-degree afternoon often won't leave a message. Plenty just hang up and ring the next air-con company in the search results. You may never know they called.
One extra job a month can cover the cost
A single split-system install or ducted repair can be worth more than a month of OnTools. Win one extra job a month from a call you'd otherwise have missed, and it can cover your subscription.
From a ringing phone to job details in your inbox — while you stay on the job
Three steps. No app, no change to your business number, no setup fee. It's the OnTools AI receptionist, set up for air-con and HVAC calls.
The caller explains what the unit's doing
When you can't pick up, the call diverts to your AI receptionist. A natural Australian voice answers in your business name, tells the caller they're speaking with your AI assistant and that the call is recorded, then asks what's going on with their air-con.
AI takes the details and checks urgency
It takes the caller's name, number and address, plus what the system is doing. You can have it ask whether it's a split system or ducted, the brand, or any error code on the controller. Calls that match your urgent words get flagged URGENT, so they stand out from routine service requests.
Email summary when they hang up
When the call ends, a job summary lands in your inbox — who called, where, what the unit is doing and how urgent it is. Call back between jobs, or hand it to your offsider.
You choose what counts as urgent
Not every call is an emergency. A yearly service can wait for a callback. A family with no cooling on a 42-degree day usually can't. You set the rules.
Your urgent words
Tell us the words that mean drop-everything — for example: no cooling in a heatwave, water pouring from the indoor unit, burning smell.
Instant SMS or live transfer
Urgent calls trigger an instant SMS, or live transfer to a second number if you choose.
Safety comes first
If a caller says anyone is unwell or in danger, your AI receptionist tells them to call 000.
Everything else is logged as a routine job in your email summary, so you can call back when it suits you.
What an air-con breakdown call could sound like
Here's how a no-cooling call might go on a hot afternoon. The AI opens with its AI-and-recording notice, finds out what the system is doing, takes the caller's details, checks how urgent it is and reads it all back. When the caller asks if it just needs a regas, it doesn't guess — diagnosing is your job.
Example call (made-up names, for illustration).
Hear It LiveHear it live: 08 6010 4680
Tell the demo line your business name and trade first, and it will answer as your receptionist.
- It's the same OnTools AI receptionist your callers would hear, set up here for a sample business
- Listen for the AI-and-recording notice up front, then the questions it asks to take the job details
- A test call only takes a couple of minutes
What makes OnTools different
Plenty of AI receptionists can answer a phone. Here's what you get with OnTools that you won't always find elsewhere.
One flat price, every feature
A$199 a month inc. GST covers up to 1,000 AI-answered minutes, urgent SMS alerts and live transfer. Some AI receptionists cap starter plans at a few dozen calls or charge by the minute.
Made for tradies
It asks for what you need to call back and quote: the address, what's wrong and how urgent it is. No cooling in a heatwave? You get an instant SMS or a live transfer.
Keep your number, no app
The calls you miss divert from your existing mobile or landline. There's nothing to install, and customers keep ringing the number they already know.
Honest with your callers
Every call opens by saying it's an AI assistant and that the call is recorded. It never pretends to be a person, so your customers know exactly who they're talking to.
A real person in Perth
OnTools is run by Dale in Perth, and you can ring him on 0435 357 753. In Perth metro he'll set it up with you in person, free, on weekdays.
Nothing to lose
A 7-day free trial, no setup fee, no lock-in and a 30-day money-back guarantee. Some providers charge setup fees of up to $1,000. Ring the demo line on 08 6010 4680 and hear it before you pay.
Comparisons are based on published pricing from Australian AI receptionist providers, October 2026.
One saved job can cover the month
One plan, every feature. If one extra breakdown call-out or install a month comes from a call you'd otherwise have missed, it can cover the cost. No setup fee. Usually live within 48 hours.
One plan with everything in it — for techs who can't always get to the phone.
- 24/7 answering of missed and after-hours calls
- Urgent jobs flagged, with an instant SMS alert or live transfer to a second number
- Natural Australian voice
- Keep your existing number — works with call diversion
- Captures the caller's name, number, address and job details
- Email job summary after every call
- Callers who mention a hazard are told to keep clear and call 000 if anyone's in danger
- Your own opening greeting
- AI & call-recording notice on every call
- 1,000 AI-answered minutes a month (fair use), calls up to 15 minutes
- Usually live within 48 hours
Not ready yet? Get a free call back from Dale first.
Prices are in Australian dollars and include GST. 7-day free trial: we take your card at sign-up but don't charge it until the trial ends, and if you cancel before then you pay nothing. 30-day money-back guarantee — cancel within 30 days of signing up and we'll refund everything you've paid. Generous fair use applies — see FAQ.
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Air-con answering service questions
Not an aircon tech? See our answering service for Perth plumbers, electricians, locksmiths, roofers or garage door and glass businesses.
The next breakdown call goes to whoever answers.
Make sure that's you, even when you're up in a roof space. Try it free for 7 days. No setup fee, no lock-in, and a 30-day money-back guarantee.
Hear it live — call 08 6010 4680. Tell the demo line your business name and trade first, and it will answer as your receptionist.
Rather talk to a person? Call Dale on 0435 357 753 (Mon–Fri 8am–5pm AWST).