The answering service built for Perth locksmiths
Lockouts don't keep business hours. When you're mid-rekey, fitting a deadlock or driving to the next job, calls you can't get to divert to an AI receptionist. It finds out what's locked and where, flags urgent lockouts by SMS and emails you the details, 24/7. No setup fee. No lock-in.
Tell the demo line your business name and trade first, and it will answer as your receptionist.
Not ready to sign up? Get a free call back from Dale. No card needed.
A locked-out caller rings the next locksmith, not your voicemail
Someone standing on their front step at 11pm, or in a car park with the keys sitting on the driver's seat, wants a person on the line now. If your phone rings out while you're mid-rekey or behind the wheel, plenty of callers won't leave a message. They go back to the search results and ring the next locksmith. A locksmith answering service from OnTools AI picks up instead, so the caller's details land with you.
Any hour lockouts don't wait for business hours
Keys get left inside after a late shift, snap in the deadlock on the school run or go missing at a Saturday barbecue. Lockout calls come whenever they come, and often while you're already on another job across town.
Voicemail doesn't help someone stuck outside
A caller locked out in the rain or the summer heat isn't in the mood to leave a message and hope. Plenty just hang up and try the next number. You may never know the job was there.
One rekey can go a long way to the monthly cost
A whole-house rekey or a commercial lock upgrade can be worth more than a month of OnTools. Pick up an extra job or two a month from calls you'd otherwise have lost, and it can cover your subscription.
From a stranded caller to job details on your phone — while you finish the lock in front of you
Three steps. No app, no change to your business number, no setup fee. It's the OnTools AI receptionist, set up for locksmith calls.
The caller says what's locked
When you can't pick up, the call diverts to your AI receptionist. A natural Australian voice answers in your business name, tells the caller they're speaking with your AI assistant and that the call is recorded, then asks what's happened: locked out of the house, keys in the car, or a lock that's jammed or broken.
It checks who's stuck and where
It takes the caller's name and number and the address, or the exact spot for a car, such as a car park level. It asks whether it's a house, car or business, and whether anyone is stuck or at risk. You can have it ask the car's make and model too. Calls that match your urgent words are flagged URGENT.
SMS for urgent, email for every call
An urgent lockout triggers an instant SMS to your mobile, or a live transfer to a second number if you choose. Every call also ends with an email summary of who called, where they are, what's locked and how urgent it is, so you can ring back the moment your hands are free.
You decide which calls get you moving
A rekey after moving house can wait for a callback. Someone locked out at night, or a shop that can't be locked up after a break-in, usually can't. You set the rules.
Your urgent words
Tell us the words that mean drop-everything, for example: locked out, keys locked in car, broken lock after a break-in, can't lock the shop.
Instant SMS or live transfer
Urgent calls trigger an instant SMS with the caller's details, or a live transfer to a second number if you choose, like an offsider's mobile.
000 comes first
If a caller says a child or pet is locked in a car, an intruder may still be inside, or anyone is in danger, your AI receptionist tells them to call 000 straight away.
Everything else, like rekeys, new deadlocks, spare keys and window locks, is logged as a routine job in your email summary, so you can call back when it suits you.
What a late-night car lockout call could sound like
Here's how a keys-in-the-car call might go on a weeknight. The AI opens with its AI-and-recording notice, checks nobody is stuck inside the car, takes the caller's details and exact location, and reads it all back. When the caller asks what a call-out costs, it only passes on the guide price you've given it, and leaves the final price to you.
Example call (made-up names, for illustration).
Hear It LiveHear it live: 08 6010 4680
Tell the demo line your business name and trade first, and it will answer as your receptionist, listening for your lockout words.
- It's the same OnTools AI receptionist your callers would hear, set up here for a sample business
- Notice the AI-and-recording notice up front, then how it works through the caller's details one question at a time
- A test call only takes a couple of minutes
What makes OnTools different
Plenty of AI receptionists can answer a phone. Here's what you get with OnTools that you won't always find elsewhere.
One flat price, every feature
A$199 a month inc. GST covers up to 1,000 AI-answered minutes, urgent SMS alerts and live transfer. Some AI receptionists cap starter plans at a few dozen calls or charge by the minute.
Made for tradies
It asks for what you need to call back and quote: the address, what's wrong and how urgent it is. Locked out late at night? You get an instant SMS or a live transfer.
Keep your number, no app
The calls you miss divert from your existing mobile or landline. There's nothing to install, and customers keep ringing the number they already know.
Honest with your callers
Every call opens by saying it's an AI assistant and that the call is recorded. It never pretends to be a person, so your customers know exactly who they're talking to.
A real person in Perth
OnTools is run by Dale in Perth, and you can ring him on 0435 357 753. In Perth metro he'll set it up with you in person, free, on weekdays.
Nothing to lose
A 7-day free trial, no setup fee, no lock-in and a 30-day money-back guarantee. Some providers charge setup fees of up to $1,000. Ring the demo line on 08 6010 4680 and hear it before you pay.
Comparisons are based on published pricing from Australian AI receptionist providers, October 2026.
An extra job or two can cover the month
One plan, every feature. If a lockout call-out or a rekey or two a month comes from calls you'd otherwise have lost, it can cover the cost. No setup fee. Usually live within 48 hours.
One plan with everything in it — for locksmiths who can't always get to the phone.
- 24/7 answering of missed and after-hours calls
- Urgent lockouts flagged, with an instant SMS alert or live transfer to a second number
- Natural Australian voice
- Keep your existing number — works with call diversion
- Captures the caller's name, number, address and job details
- Email job summary after every call
- Callers who say a child, pet or anyone is in danger are told to call 000
- Your own opening greeting
- AI & call-recording notice on every call
- 1,000 AI-answered minutes a month (fair use), calls up to 15 minutes
- Usually live within 48 hours
Not ready yet? Get a free call back from Dale first.
Prices are in Australian dollars and include GST. 7-day free trial: we take your card at sign-up but don't charge it until the trial ends, and if you cancel before then you pay nothing. 30-day money-back guarantee — cancel within 30 days of signing up and we'll refund everything you've paid. Generous fair use applies — see FAQ.
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Locksmith answering service questions
Not a locksmith? See our answering service for Perth plumbers, electricians, air-con and HVAC techs, roofers or garage door and glass businesses.
A locked-out caller wants whoever picks up first.
Let that be your business, even when you're mid-rekey or on the road. Try it free for 7 days. No setup fee, no lock-in, and a 30-day money-back guarantee.
Hear it live — call 08 6010 4680. Tell the demo line your business name and trade first, and it will answer as your receptionist.
Rather talk to a person? Call Dale on 0435 357 753 (Mon–Fri 8am–5pm AWST). In Perth metro, Dale can come out and set it up with you: free, weekdays, by appointment.