The answering service for Perth garage door and glass repairers
A garage door jammed open or a window smashed in means someone can't lock up tonight, and they'll keep ringing until somebody answers. When you're under a door or bedding in a new pane, your AI receptionist picks up, takes the job details and emails them to you, 24/7. No setup fee. No lock-in.
Tell the demo line your business name and trade first, and it will answer as your receptionist.
Not ready to sign up? Get a free call back from Dale. No card needed.
When a home can't be locked, the caller rings until someone picks up
A door that won't come down or a window put through in a break-in isn't something people book for next week. They want it made secure tonight, so they keep working down the search results until somebody picks up. If you're on a job and it rings out, the work tends to go to the next number on the list. A garage door and glass answering service from OnTools AI picks up instead, so the details land with you.
Can't lock up calls don't wait for morning
A roller door jammed open at 9pm. A sliding door shattered by a stray cricket ball. A shopfront pane cracked overnight. When the place can't be secured, the caller's first worry is who can get there tonight, so they ring straight away.
Ringing around means the first to answer often gets the job
Someone standing in an open garage or next to a broken window often won't leave a voicemail and wait. They hang up and try the next garage door company or glazier, then the next, until somebody answers. You may never know they called.
One extra job a month can cover the cost
A new opener motor, a pair of torsion springs or an emergency reglaze can be worth more than a month of OnTools. Win one extra job a month from a call you'd otherwise have missed, and it can cover your subscription.
From a ringing phone to job details in your inbox, while you finish the door you're on
Three steps. No app, no change to your business number, no setup fee. It's the OnTools AI receptionist, set up for garage door and glass repair calls.
The caller says what's broken
When you can't pick up, the call diverts to your AI receptionist. A natural Australian voice answers in your business name, tells the caller they're speaking with your AI assistant and that the call is recorded, then asks what's happened: a door that won't open or close, or glass that's cracked or smashed.
AI takes the details and asks if it's secure
It takes the caller's name, number and address, then what's broken and where. The question that matters most in your trade: can they lock the place up tonight? Calls that match your urgent words get flagged URGENT, so a garage open to the street stands out from a noisy opener.
Email summary when they hang up
When the call ends, a job summary lands in your inbox: who called, the address, what's broken, whether the property can be secured and how urgent it is. Call back between jobs, or pass it to whoever's doing the after-hours run.
One AI receptionist that asks the right questions for each job
Some Perth businesses do garage doors, some do glass, and some do both. You tell us the services you offer, and your AI receptionist asks about those. Here's the kind of detail it can take down for you.
Garage door calls
- Roller, sectional, tilt or panel door, and the opener brand if they know it
- Won't open, won't close, or stuck halfway
- Snapped spring, broken cable or a door off its tracks
- Remote or wall button not working after a power outage
- A car trapped inside that's needed in the morning
- Whether the garage can be locked up tonight
Glass calls
- Window, sliding door, front door, shower screen or shopfront
- Cracked, shattered or a pane missing altogether
- Roughly how big it is, and whether it's at home or a business
- What happened: a break-in, a storm, a ball or an accident
- Whether there's broken glass where people walk
- Whether the opening can be closed up or boarded tonight
It won't diagnose a fault, quote or make up prices. If you give it prices as a guide, like your call-out fee, it can pass those on.
You choose what counts as urgent
A squeaky door or a price for a new shower screen can wait for a callback. A garage stuck open overnight or a front window smashed in a break-in usually can't. You set the rules.
Your urgent words
Tell us the words that mean drop-everything, for example: door stuck open, car trapped, spring snapped, broken window after a break-in, shopfront smashed.
Instant SMS or live transfer
Urgent calls trigger an instant SMS to your mobile, or a live transfer to a second number if you choose, like the offsider who does your after-hours board-ups.
Safety comes first
If there's broken glass, your AI receptionist tells the caller to keep clear of it. If anyone is hurt or in danger, it tells them to call 000.
Everything else, like a noisy opener, a cracked pane that's still holding or a request for a price on new glass, is logged as a routine job in your email summary, so you can call back when it suits you.
What a break-in glass call could sound like
Here's how a call might go the morning after a break-in. The AI opens with its AI-and-recording notice, checks that everyone is safe, tells the caller to keep clear of the glass, takes the details and asks the question that matters most: can the house be locked up? When the caller asks what it'll cost, it doesn't guess.
Example call (made-up names, for illustration).
Hear It LiveHear it live: 08 6010 4680
Tell the demo line your business name and trade first, and it will answer as your receptionist. Yours would ask about doors, glass or both, with your own urgent words.
- It's the same OnTools AI receptionist your callers would hear, set up here for a sample business
- Listen for the AI-and-recording notice up front, then how it works through the caller's details
- A test call only takes a couple of minutes
What makes OnTools different
Plenty of AI receptionists can answer a phone. Here's what you get with OnTools that you won't always find elsewhere.
One flat price, every feature
A$199 a month inc. GST covers up to 1,000 AI-answered minutes, urgent SMS alerts and live transfer. Some AI receptionists cap starter plans at a few dozen calls or charge by the minute.
Made for tradies
It asks for what you need to call back and quote: the address, what's wrong and how urgent it is. Garage stuck open or a window smashed? You get an instant SMS or a live transfer.
Keep your number, no app
The calls you miss divert from your existing mobile or landline. There's nothing to install, and customers keep ringing the number they already know.
Honest with your callers
Every call opens by saying it's an AI assistant and that the call is recorded. It never pretends to be a person, so your customers know exactly who they're talking to.
A real person in Perth
OnTools is run by Dale in Perth, and you can ring him on 0435 357 753. In Perth metro he'll set it up with you in person, free, on weekdays.
Nothing to lose
A 7-day free trial, no setup fee, no lock-in and a 30-day money-back guarantee. Some providers charge setup fees of up to $1,000. Ring the demo line on 08 6010 4680 and hear it before you pay.
Comparisons are based on published pricing from Australian AI receptionist providers, October 2026.
One saved job can cover the month
One plan, every feature. If one extra spring replacement, opener repair or emergency reglaze a month comes from a call you'd otherwise have missed, it can cover the cost. No setup fee. Usually live within 48 hours.
One plan with everything in it, for door and glass repairers who can't always get to the phone.
- 24/7 answering of missed and after-hours calls
- Urgent jobs flagged, with an instant SMS alert or live transfer to a second number
- Natural Australian voice
- Keep your existing number — works with call diversion
- Captures the caller's name, number, address and job details
- Email job summary after every call
- Callers who mention a hazard are told to keep clear and call 000 if anyone's in danger
- Your own opening greeting
- AI & call-recording notice on every call
- 1,000 AI-answered minutes a month (fair use), calls up to 15 minutes
- Usually live within 48 hours
Not ready yet? Get a free call back from Dale first.
Prices are in Australian dollars and include GST. 7-day free trial: we take your card at sign-up but don't charge it until the trial ends, and if you cancel before then you pay nothing. 30-day money-back guarantee — cancel within 30 days of signing up and we'll refund everything you've paid. Generous fair use applies — see FAQ.
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Garage door and glass answering service questions
Not a garage door or glass business? See our answering service for Perth plumbers, electricians, air-con and HVAC techs, locksmiths or roofers.
The next "I can't lock up" call goes to whoever answers.
Make sure that's you, even when you're halfway up a door track. Try it free for 7 days. No setup fee, no lock-in, and a 30-day money-back guarantee.
Hear it live — call 08 6010 4680. Tell the demo line your business name and trade first, and it will answer as your receptionist.
Rather talk to a person? Call Dale on 0435 357 753 (Mon–Fri 8am–5pm AWST). In Perth metro, Dale can also come out and set it up with you: free, weekdays, by appointment.