The answering service built for Perth plumbers
Burst pipes don't wait for business hours — and neither do your customers. While you're under a house or halfway through a hot water swap, OnTools answers the calls you can't get to, 24/7, captures the job details, and emails you a summary as soon as the call ends. No setup fees. Live in 48 hours.
Tell the demo line your business name and trade first, and it will answer as your receptionist.
Not ready to sign up? Get a free call back from Dale. No card needed.
Missed calls are the most expensive part of plumbing
The calls worth the most — burst pipes, gas leaks, dead hot water systems — come when you're on a job or off the clock. If they hit voicemail, they ring the next plumber. A plumber answering service from OnTools AI picks up instead, so the job lands with you.
After hours is when plenty of emergency plumbing calls come in
Hot water systems die at night. Pipes burst on long weekends. Some of the best-paying jobs arrive exactly when you've knocked off — and voicemail doesn't answer them.
1 extra job a month can cover the cost
A single burst-pipe call-out or hot water swap can be worth more than a month of OnTools. Miss a couple of those and it adds up fast.
Voicemail loses jobs to the next plumber on Google
Someone standing in ankle-deep water often won't leave a message. Plenty just hang up and call the next plumber in the search results. You never even know they rang.
From ringing phone to job lead in your inbox — while you stay on the tools
Three steps. No apps, no change to your business number, no setup fee. It's the OnTools AI receptionist, tuned for plumbing calls.
The caller describes the leak
When you can't pick up, the call diverts to your AI receptionist. A natural Australian voice answers in your business name — no hold music, no voicemail — lets the caller know they're speaking with your AI assistant and that the call is recorded, then asks what's going on with their plumbing.
AI captures address, issue and urgency
It collects the caller's name, number, address, and a clear description of the problem. Urgent jobs — burst pipes, gas leaks, flooding, or whatever keywords you choose — get flagged URGENT, so emergencies never get buried with the dripping taps.
Email summary as soon as they hang up
Moments after the call ends you get a clean job summary in your inbox — who called, where, what's wrong, and how urgent it is. Ring back from under the house, or send your apprentice. Either way, the job's yours.
What a typical plumbing call sounds like
Here's how a hot water callout could go. The AI opens with its AI-and-recording notice, gets a clear description of the problem, takes the caller's details, checks how urgent it is, reads it all back with your callback time and sends the lot to your inbox. It doesn't diagnose the problem or give repair advice — that's your job.
Want to hear it for yourself? Hear it live — call 08 6010 4680 and pretend you've got a burst pipe. Tell the demo line your business name and trade first, and it will answer as your receptionist.
Example call (illustrative): names, addresses and numbers are made up.
Call the Live DemoWhat makes OnTools different
Plenty of AI receptionists can answer a phone. Here's what you get with OnTools that you won't always find elsewhere.
One flat price, every feature
A$199 a month inc. GST covers up to 1,000 AI-answered minutes, urgent SMS alerts and live transfer. Some AI receptionists cap starter plans at a few dozen calls or charge by the minute.
Made for tradies
It asks for what you need to call back and quote: the address, what's wrong and how urgent it is. Burst pipe or no hot water? You get an instant SMS or a live transfer.
Keep your number, no app
The calls you miss divert from your existing mobile or landline. There's nothing to install, and customers keep ringing the number they already know.
Honest with your callers
Every call opens by saying it's an AI assistant and that the call is recorded. It never pretends to be a person, so your customers know exactly who they're talking to.
A real person in Perth
OnTools is run by Dale in Perth, and you can ring him on 0435 357 753. In Perth metro he'll set it up with you in person, free, on weekdays.
Nothing to lose
A 7-day free trial, no setup fee, no lock-in and a 30-day money-back guarantee. Some providers charge setup fees of up to $1,000. Ring the demo line on 08 6010 4680 and hear it before you pay.
Comparisons are based on published pricing from Australian AI receptionist providers, October 2026.
One saved call-out can cover the month
One plan, every feature. If one extra burst-pipe or hot water job a month comes from a call you'd otherwise have missed, it can cover the cost. No setup fees — ever. Live in 48 hours.
One plan with everything in it — for tradies who'd rather not lose jobs to voicemail.
- 24/7 answering of missed and after-hours calls
- Urgent jobs flagged, with an instant SMS alert or live transfer to a second number
- Natural Australian voice
- Keep your existing number — works with call diversion
- Captures the caller's name, number, address and job details
- Email job summary after every call
- Callers who mention a hazard are told to keep clear and call 000 if anyone's in danger
- Your own opening greeting
- AI & call-recording notice on every call
- 1,000 AI-answered minutes a month (fair use), calls up to 15 minutes
- Setup in 48 hours
Not ready yet? Get a free call back from Dale first.
Prices are in Australian dollars and include GST. 7-day free trial: we take your card at sign-up but don't charge it until the trial ends, and if you cancel before then you pay nothing. 30-day money-back guarantee — cancel within 30 days of signing up and we'll refund everything you've paid. Generous fair use applies — see FAQ.
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Plumber answering service questions
Not a plumber? See our answering service for Perth electricians, air-conditioning and HVAC techs, locksmiths, roofers or garage door and glass businesses — or how OnTools works for every other trade at ontools.ai.
The next burst-pipe call goes to whoever answers.
Make sure that's you. Try it free for 7 days. Live in 48 hours, no setup fees, 30-day money-back guarantee — and missed calls stop going to voicemail.
Hear it live — call 08 6010 4680 and say you've got a burst pipe. Tell the demo line your business name and trade first, and it will answer as your receptionist.
Rather talk to a person? Call Dale on 0435 357 753 (Mon–Fri 8am–5pm AWST).